Life happens. Whether you need to cancel a booking, claim a refund, or arrange special assistance, our dedicated team is available 24/7 to take care of it all.
We guide you through the cancellation process, explain applicable fare rules, and handle all communication with the airline on your behalf.
Where your fare type allows a refund, we process it directly back to your original payment method, minus any airline-imposed penalties.
From meal preferences and seat upgrades to wheelchair assistance and infant travel — we coordinate every special requirement with the airline.
We understand that circumstances can change. Our team is on hand to walk you through your cancellation options and ensure the process goes as smoothly as possible, in accordance with your airline’s fare rules.
Most airline tickets are non-refundable; however, in some cases, airlines charge a cancellation penalty and refund the remaining balance back to your original form of payment. Our agents will confirm exactly what applies to your booking.
Our reservation team makes a point of clearly communicating the applicable fare rules — including cancellation and refund conditions — at the time your booking is made, so there are no surprises later.
You can call our customer care team at any time to discuss a cancellation or refund. We will review your booking, explain your options, and handle all necessary steps with the airline.
If the airline cancels or makes a significant change to your flight, our team will notify you immediately and present you with all available options — including alternative flights, rebooking, or a full refund where applicable.
Beyond cancellations, we offer a full range of post-booking support services. Whether it’s a dietary requirement, mobility assistance, or a seat upgrade, our agents coordinate directly with the airline to get it arranged.
Vegetarian, vegan, kosher, halal, gluten-free — we request your preferred meal directly with the airline.
Window, aisle, extra legroom, or seats together for families — we coordinate your preferred seating.
Questions about checked bags, carry-on allowances, or oversized luggage — we have answers and can arrange extras.
We request mobility assistance at departure and arrival airports on your behalf, at no extra charge.
Check-in support and boarding pass assistance provided on request to make sure you’re ready to fly.
Looking to fly in a higher cabin class? We can request upgrades subject to availability and applicable upgrade fees.
Traveling with infants or young children? We provide guidance on airline policies and help arrange bassinets, priority boarding, and more.
All special requests can be submitted any time of day — our team is always available to take your call.
Provide your details and a travel agent will be in touch promptly.
Prefer to speak to someone directly?
call +1 (888) 608-4011We handle date changes and exchanges too — call us or submit a request online.