TERMS AND CONDITIONS
Payment Authorization, Billing Descriptor & Customer Consent Policy
1. Billing Descriptor Disclosure All transactions processed by Lets Fly Travel LLC will appear on the cardholder’s billing statement under the descriptor “Base Fare”. By proceeding with a transaction, the customer acknowledges and agrees that this descriptor will be used for all charges.
2. Customer Authorization Requirement To ensure secure and authorized transactions, the cardholder must:
- Provide a valid government-issued photo identification.
- Provide explicit consent authorizing Lets Fly Travel LLC to charge their credit card for services including, but not limited to: Flight bookings, Reservations, Ticket exchanges, Cancellations, and Special service requests.
- No transaction will be processed without proper authorization from the cardholder.
3. Pre-Transaction Authorization Process Prior to confirming any booking or charging the customer’s credit card:
- An authorization email will be sent to the customer’s registered email address.
- This email will clearly outline: Total transaction amount, Complete fare details, Fare rules, Cancellation policy, Refund policy, and Exchange policy.
- The customer is required to review and reply to the authorization email with explicit consent. No charges will be processed until such consent is received.
4. Customer Acknowledgment By providing consent via email, the customer confirms that:
- They are the authorized cardholder or have permission from the cardholder.
- They have read, understood, and agreed to all fare rules and policies.
- They accept the total charge amount and the billing descriptor used.
5. Fraud Prevention & Transaction Security Lets Fly Travel LLC reserves the right to:
- Request additional verification documents if deemed necessary.
- Decline or cancel any transaction suspected of fraud or unauthorized use.
- Implement fraud prevention tools and transaction monitoring systems to ensure secure processing.
6. Post-Sale Support & Dispute Resolution Lets Fly Travel LLC is committed to providing continuous support to its customers:
- Customers may contact us at any time, including after the completion of a transaction, for: Payment discrepancies, Billing clarifications, Refund or cancellation inquiries, and Any service-related concerns.
- Our dedicated customer support team is available 24 hours a day, 7 days a week. 📞 Customer Support: 888-608-4011
7. Limitation of Liability Lets Fly Travel LLC acts as a service provider facilitating travel-related bookings. While we strive to ensure accuracy and transparency, we are not liable for:
- Airline policy changes
- Schedule changes or cancellations by airlines
- Third-party service disruptions
- All such matters remain subject to the respective airline’s terms and conditions.
8. Acceptance of Terms By proceeding with any transaction on our platform, the customer acknowledges that they have read, understood, and agreed to this Payment Authorization, Billing Descriptor & Customer Consent Policy.
SMS Terms & Conditions
SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from Lets Fly Travel LLC], you may receive messages related to the following:
For Feedback
For Boarding Pass Printing
For Cheap Airline Fare Deals
For updating Flight Status
For Payment of Flight Ticket
For Transaction Authorisation etc
SMS reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)
Example: “Hello, this is a friendly reminder of your upcoming Trip to Miami on Oct 2nd at 09:00 AM from San Fransisco. Reply STOP to opt out of SMS messaging at any time.”
Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your upcoming travel to keep you updated.
Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your Flight status.”
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
You may opt-in to receive SMS messages from Lets Fly Travel LLC in the following ways:
Verbally, during a conversation
By submitting an online form
By filling out a paper form
Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from our contact center
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
IMPORTANT NOTE:
Most of the airline tickets are non-refundable and non-transferable. If you don’t receive an email with e-Ticket information, please contact us or call us on our Customer Support (as mentioned below) to get the E-Ticket. For more information, please visit our Term & Conditions and Privacy Policy pages.
All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures Service fees will be converted in your local currency on the payment page.
IMPORTANT NOTE:
Most of the airline tickets are non-refundable and non-transferable. If you don’t receive an email with e-Ticket information, please contact us or call us on our Customer Support (as mentioned below) to get the E-Ticket. For more information, please visit our Term & Conditions and Privacy Policy pages.
All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures Service fees will be converted in your local currency on the payment page.
Like our transaction service fees (booking fees), all post-ticketing service fees are non-refundable and are subject to change without notice. Our fees are in addition to any airline and/or other supplier imposed fees and charges.
Government imposed taxes and fees are subject to change. You will only be charged the final total amount displayed or quoted by our agent.
Like our transaction service fees (booking fees), all post-ticketing service fees are non-refundable and are subject to change without notice. Our fees are in addition to any airline and/or other supplier imposed fees and charges.
Government imposed taxes and fees are subject to change. You will only be charged the final total amount displayed or quoted by our agent.
1. Most of our airline tickets are non-refundable. Only available if our Travel Suppliers’ fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.
2. Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.
3. Special Services – All Special Services are on a request basis ONLY and are subject to each airline’s review and approval process along with their fare rules, policies and procedures. Special Service Fees will be charged upon the provision of the service(s) and will only be refunded if the request is denied by the airline.